Charles Coughlan, Service Officer for the Vancouver Chapter,
has provided this checklist and possible links for Service related inquiries:
A NARFE Service Officer assists chapter/Federation
members by providing information, answering questions and offering guidance in navigating issues relating to federal pay and
benefits, (Service Officer Guide, FH-10, is available from National Headquarters), such as:
- Procedures governing delivery of annuity checks;
Life insurance and health benefits;
- Survivor benefits;
- Change-of-beneficiary procedures;
- Death benefits;
- State and federal income taxes;
- Social Security requirements.
He or She assists members to prepare documents associated with the above topics.
(Provide the F-100, Be Prepared for Life’s Events, to assist members in managing their affairs); and keeps up to date
by reading benefits-related articles in narfe magazine and NARFE Insider.
Benefits Service Department is available to provide support to federation and chapter service officers, as well as service
offices located within an installation, municipal center, federal building or private facility. Both service officers and
service centers provide active and retired federal employees with information to assist with issues relating to: death benefits,
Civil Service Retirement System (CSRS) and Federal Employees Retirement System (FERS) retirement benefits, Medicare, Federal
Employees’ Group Life Insurance (FEGLI), Federal Employees Health NARFE Chapter and Federation Officers Manual 19 Benefits
Program (FEHBP) and other matters important to annuitants and survivors. All contacts are treated confidentially. (Note: Volunteers
at service centers are not authorized to provide pre-retirement counseling, financial or legal advice to current employees
or their dependents.) The Federal Benefits Service Department keeps a current list of active service centers and should be
contacted whenever a service center is opened, closed or has moved to a new location. Contact the department at 703-838-7760
or email firstname.lastname@example.org.
Download Vancouver Service Officer Talk